Supporter Care Project Manager - 1 year FTC

We are looking for an experienced Supporter Services Manager to join a growing social welfare charity. The role will be to establish, lead, develop and promote excellent supporter services for the charity. This is a one year fixed-term contract role and will require the ability to build trust and understanding with teams across the organisation.

The focus of role will be to review and develop processes and procedures for embedding excellent support to supporters. The post-holder will also review current systems for processing data and ensure that these systems comply with the new General Data Protection Regulations (GDPR). You will be expected to leave a legacy of documentation and procedures which can be used by all staff in future years.

Key responsibilities

  • To increase donations from supporters.
  • To ensure all supporter services programmes complies with all aspects of the Data Protection Act and GDPR.
  • Review current supporter services function across the organisation and develop a plan for embedding new systems and procedures for supporter care.
  • Develop and implement mechanisms for the collection of supporter journey feedback.
  • Review current communications with volunteers and supporters and make recommendations for improved communications across all channels.
  • Develop scripts for use by all staff in telephone and email engagement.
  • Lead on the use of telephony data and online data to establish excellent support.
  • Make recommendations on the routing of incoming calls, including outsourced services.
  • Be the expert and 'go to person' on GDPR for on membership, volunteering and supporters.

Job details

  • £34,000 - £37,500 Per
  • London
  • Charity
  • Ref: 3794309
  • Posted: 23.01.2018

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