Helpdesk Advisor

NL recruitment are working closely with a national membership organisation who are currently recruiting for a Helpdesk Advisor to work within their busy, energetic team. Based in North London, you will be tasked with providing assistance and support to customers via several different channels (phone, email, online etc).

Other key responsibilities of this role include:

  • Supporting customers with several different queries
  • Problem solving & troubleshoot for callers
  • Logging all requests accurately
  • Producing reports and updates on current projects

The ideal candidate for this role:

  • Has previous experience in a customer support or helpdesk type role
  • Can demonstrate excellent communication skills both verbally and in writing
  • Has a problem-solving approach which can be applied to various projects and services

If you have the relevant skills and experience or would like to discuss other roles that are available, please send an updated copy of your CV to jamesr@nl-recruitment.com

Job details

  • - £22,500 Per
  • London
  • Customer Service
Permanent
  • Ref: HQ331
  • Posted: 15.08.2018

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