HR and Recruitment Manager

Our client operates a mid-sized contact centre business, based in Wembley near the national stadium and offers complete end-to-end call centre services to its extensive client base. Core services include inbound call handling such as helplines, orderliness and customer service support, with an outbound division running telemarketing, appointment setting and customer reactivation campaigns. Specialist sectors include, Financial Services, Travel & Reservations, Retail and Automotive.

Responsibilities include but not limited to:

  • Day to day management of the recruitment department
  • To work closely with the operational management teams to identify all recruitment needs for the contact centre.
  • Continuously source cost effective methods of recruitment and to maintain a healthy recruitment pipeline which matches the business needs.
  • To drive direct recruitment channels for cost effective recruitment.
  • To own and administer effective assessment centres for the recruitment of potential new starters.
  • To compile starters list for all projects and ensure they are sent out accurately and on time and that the required HR paperwork is completed
  • Producing weekly and monthly reports for senior management
  • Highlighting any recruitment issues or concerns to the operations team
  • Administering payroll and maintaining employee records;
  • Administer and process timesheets weekly and monthly basis
  • Dealing with grievances and implementing disciplinary procedures;
  • Interpreting and advising on employment law

Person Specification:

  • At least 2 years in-house recruitment background ideally within an outsourced contact centre
  • Interpersonal skills to form effective working relationships with people at all levels;
  • The ability to influence, question & listen.
  • Ability to work to tight deadlines and work well under pressure
  • Flexible, positive with a can do attitude
  • Excellent communication skills both written and spoken
  • Ability to foster good working relationships with internal employees & external suppliers

Hours & Pay:

Monday to Friday 9 - 6pm

£28,000k - £35,000k (DOE)

This is an URGENT job to start in January so if you would like to apply please do so immediatly by calling us on 0207 - 395 - 1380 and sending your CV.

Job details

  • £28,000 - £35,000 Per
  • London
  • Recruitment
  • Ref: Wembley
  • Posted: 20.12.2017

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