Customer Service Advisor

Customer Service Advisor

We have an exciting opportunity for a Customer Service Advisor to work for an Award-Winning Travel company! We are looking for a Customer Service Advisor to ensure delivery of excellent customer service!

Responsibilities

  • Checking booking are correct and updated
  • Making amendments to existing bookings and dealing with cancellations
  • Sending out e-mail confirmations
  • Collecting and processing payments
  • Advising clients on pre travel arrangements
  • Dealing with complaints or refunds
  • Checking invoices
  • Dealing with the daily post
  • Negotiating with suppliers
  • Responding to client queries via email and telephone and chat

Required experience:

  • Must have experience of working in a customer service role
  • Good people skills
  • Excellent written skills
  • Excellent numerical skills
  • Proven ability to work under pressure
  • Be resilient, be able to handle difficult situations and conversations
  • Advantageous to have worked in in the travel industry, although not essential.

Job details

  • £20,000 - £22,000 Per
  • London
  • Customer Service
Permanent
  • Ref: 74989
  • Posted: 10.08.2017

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